FAQ

Where do you ship?

We currently ship only within the United States. We do not offer international shipping at this time.

How long will my order take to arrive?

Orders are processed within 1 to 2 business days, and standard shipping takes 3 to 5 business days after that. In total, please allow 4 to 7 business days from payment to delivery. Business days are Monday through Friday, excluding U.S. public holidays.

How much does shipping cost?

We offer one shipping option: Standard Shipping at a flat rate of $5.99 for all U.S. orders. The shipping cost is shown at checkout before you pay.

How can I track my order?

Once your order ships, we will send you a shipping confirmation email with tracking information when available. Tracking can take 24 to 48 hours to update after the carrier receives your package. If your tracking has not updated after 48 hours, contact us with your order number.

What is your return policy?

You may request a return within 30 days of delivery. Items must be unused, undamaged, and in their original condition, and returns must be approved by our support team before you send anything back. For approved eligible returns, we provide a prepaid return shipping label at no cost to you. Please read our full Return and Refund Policy for details.

Can I cancel my order?

You may request a cancellation within 12 hours of placing your order. Once an order has entered processing or shipment, cancellation may no longer be possible, and the return process may apply after delivery.

What payment methods do you accept?

We accept the payment methods shown at checkout. All prices are in U.S. Dollars (USD), and payment must be completed successfully before we process or ship your order.

What should I do if my order arrives damaged or wrong?

Please contact us within 48 hours of delivery with your order number, photos of the item and packaging, and a short description of the issue. We will review it and offer a replacement, refund, return label, or another appropriate resolution.

How can I contact Gifcare?

Email us at support@gifcare.com or call +1 914-502-9573, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. You can also write to us at 71 E Kingsbridge Rd, Bronx, NY 10468, United States.