Order Cancellation Policy
Last updated: November 10, 2026
We understand that plans change. This policy explains when and how you can cancel an order placed at www.gifcare.com.
Cancellation Window
You may request a cancellation within 12 hours of placing your order. Because we work to process orders quickly, cancellation is not guaranteed once an order has entered processing or has shipped.
How to Request a Cancellation
- Email support@gifcare.com or call +1 914-502-9573 as soon as possible.
- Include your order number and the name and email address used at checkout.
- We will confirm by email whether your order was successfully cancelled.
Refunds for Cancelled Orders
If your cancellation is approved before the order is processed, we will refund the full amount to your original payment method. Your bank or card issuer may take additional time to post the refund to your account.
If Your Order Has Already Shipped
If the order has already entered processing or shipment, we may not be able to cancel it. Once you receive it, you can request a return within 30 days of delivery under our Return & Refund Policy.
Changes to an Order
If you need to change your shipping address or an item in your order, contact us within the same 12-hour window. We will do our best to help, but changes cannot be guaranteed after processing begins.
Need Help?
Email: support@gifcare.com
Phone: +1 914-502-9573 (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time)
Mailing address: 71 E Kingsbridge Rd, Bronx, NY 10468, United States